Effective Date: 01/21/25

1. Introduction

Medicollect Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, medicollectsolutions.com (the “Site”), or our services related to medical bill simplification.

2. Information We Collect

We may collect the following personal information from you:

• Contact Information: Name, email address, and phone number. This information is essential to contact you regarding simplifying your medical billing process.

• Limited Medical Information: We may collect minimal medical billing information you provide, such as insurance details or specific inquiries about a bill, solely to assist with the simplification process. We will never request complete medical records or any other sensitive health information.

3. How We Use Your Information

We use your personal information solely for the purpose of simplifying your medical billing process. This includes:

• Communication: Contacting you regarding your medical bills, providing explanations, answering questions, and offering solutions to streamline the payment process.

• Internal Operations: Using your contact information to facilitate communication within our team to best serve your billing needs.

• Website Functionality: Analyzing usage data to improve the functionality and user experience of our Site.

4. Disclosure of Your Information

We will not disclose your personal information to third parties for marketing or advertising purposes. We may only disclose your information under the following limited circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with our operations, such as data processing or customer support, under strict confidentiality agreements. These providers are prohibited from using your information for any other purpose.

• Legal Requirements: To comply with applicable laws, regulations, or legal processes, such as responding to a subpoena or court order.

• Debt Collection: In rare instances, if a medical bill remains unpaid after our efforts to simplify the process, we may be required to disclose limited information to a debt collection agency solely for the purpose of recovering the outstanding amount. However, we will only do so as a last resort and in accordance with all applicable laws.

5. SMS Consent

We respect your privacy regarding SMS communications. SMS consent is not shared with third parties for marketing purposes. We will only use SMS communication to contact you regarding your medical billing inquiries or to provide relevant updates regarding our services.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure Storage: We store your information on secure servers with industry-standard encryption protocols.

• Access Controls: We restrict access to your information to authorized personnel who require it to fulfill their job duties.

• Regular Security Reviews: We conduct regular security reviews to identify and address potential vulnerabilities.

7. Your Choices

• Opt-Out: You may opt-out of receiving further communication from us at any time by contacting us at info@medicollectsolutions.com or following the unsubscribe instructions included in our emails.

• Access and Correction: You have the right to access and correct your personal information. You can request access or correction by contacting us at info@medicollectsolutions.com We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site.

10. Contact Us

If you have any questions about these Terms, please contact us at: info@medicollectsolutions.com

For our Privacy Policy, visit https://medicollectsolutions.com/policy. For our Terms of Service, visit https://medicollectsolutions.com/terms.

MediCollect Solutions